Privacy Policy

Effective Date: June 26, 2025
Last Updated: October 7, 2026

PlanOneIT (“Company”, “we”, “us”, or “our”), a DBA of PlanOne Group LLC, is committed to protecting the privacy and security of visitors to our website, planoneit.com. This Privacy Policy explains how we collect, use, store, and share personal information and outlines your rights under applicable privacy laws.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the site.

1. Information We Collect

a. Personal Information You Provide

Full name
Email address
Phone number
Company name
Title/position
Any other information submitted through contact forms, support requests, or email communications

b. Information Collected Automatically

IP address
Browser type and version
Device type and operating system
Referring URL
Pages visited and time spent
Clickstream data and session duration

c. Cookies and Tracking Technologies

Remember user preferences
Analyze website traffic and trends
Provide relevant advertising via third-party services (if applicable)

2. How We Use Your Information

To respond to inquiries and support requests
To deliver and improve services and offerings
To personalize user experience
For security, fraud prevention, and legal compliance
To analyze trends and site performance
To send updates, newsletters, or marketing (only with consent)

3. Legal Bases for Processing (GDPR Compliance)

Consent (e.g., marketing emails)
Contractual necessity (e.g., responding to service requests)
Legal obligation (e.g., to comply with tax or regulatory laws)
Legitimate interests (e.g., analytics, security, business operations)

4. How We Share Your Information

Service providers (e.g., cloud hosting, analytics tools) under strict confidentiality agreements
Legal authorities when required by law, court order, or government regulation
Affiliated entities within PlanOne Group LLC for internal business purposes
Telecommunications carriers and messaging providers that transmit calls and text messages on our behalf (see Section 5)

5. Text Messaging (SMS) and Telephone Communications

We may contact you by phone call, voicemail, or text message (SMS/MMS) when you have provided your phone number and agreed to be contacted, for example for service notifications, alerts, reminders, support, or replies to messages you send us.

Consent: We send text messages only to people who have given express consent to receive them. Consent to receive text messages is not a condition of purchasing any service.
Message types and frequency: Our text messages are informational (alerts, notifications, reminders, and replies to your requests). Message frequency varies. We do not send marketing text messages.
Costs: Message and data rates may apply.
Opt-out and help: Reply STOP to any text message to stop receiving texts, or reply HELP for help. You may also contact us at [email protected].
Information collected: your phone number, message content, delivery status, timestamps, and call and voicemail records.
How it is used: only to deliver the calls and messages you agreed to receive, respond to you, keep a record of communications, prevent abuse, and comply with law.
Automated replies: Some replies to your text messages may be generated automatically, including by AI-based software, to answer your questions.
No sharing for marketing: We do not sell, rent, or share mobile phone numbers, text messaging opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers (such as telecommunications carriers and messaging platforms) that process it solely to deliver our communications.
Retention: Communication records are kept only as long as needed for the purposes above and to maintain an accurate record, then deleted.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and obtain a copy of your data
Correct or update your information
Request deletion (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Data portability (where applicable)

To exercise any of these rights, contact us at [email protected].

8. Do Not Track Signals and Opt-Out

Marketing emails via the unsubscribe link in each email
Text messages by replying STOP to any message
Analytics tracking via browser settings or opt-out tools (e.g., Google Analytics Opt-out Add-on)

9. California Consumer Privacy Act (CCPA)

If you are a California resident, you may request:

A list of categories of personal information collected
The sources of that information
The business purposes for collection
The categories of third parties with whom it is shared
Deletion of your data (subject to certain exceptions)

We will not discriminate against you for exercising your rights.

10. Third-Party Services

Our website may contain links to third-party websites or services (e.g., external forms, payment providers). We are not responsible for their privacy practices. Please review their policies before submitting any information.

11. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

12. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from minors. If we become aware of such data, it will be deleted immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Significant changes may be notified by email or banner on the site.

14. Contact Us

For any privacy-related questions or requests, please contact:

Email: [email protected]